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<channel>
	<title>Human Capital</title>
	<atom:link href="http://humancapitalmanagementinstitute.com/blog/?feed=rss2" rel="self" type="application/rss+xml" />
	<link>http://humancapitalmanagementinstitute.com/blog</link>
	<description></description>
	<pubDate>Thu, 08 Apr 2010 19:32:25 +0000</pubDate>
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		<title>All I Really Want Is To Know You Care:  Building Resident/Family Loyalty Through Compassionate Care</title>
		<link>http://humancapitalmanagementinstitute.com/blog/?p=234</link>
		<comments>http://humancapitalmanagementinstitute.com/blog/?p=234#comments</comments>
		<pubDate>Thu, 08 Apr 2010 19:32:25 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Emotional Intelligence]]></category>

		<category><![CDATA[Personal Development]]></category>

		<category><![CDATA[Professional Development]]></category>

		<category><![CDATA[employee engagement]]></category>

		<category><![CDATA[communication skill]]></category>

		<category><![CDATA[compassion]]></category>

		<category><![CDATA[competence]]></category>

		<category><![CDATA[courtesy]]></category>

		<category><![CDATA[empathy]]></category>

		<category><![CDATA[marketing]]></category>

		<category><![CDATA[occupancy]]></category>

		<category><![CDATA[resident devotion]]></category>

		<category><![CDATA[resident loyalty]]></category>

		<category><![CDATA[self-awareness]]></category>

		<guid isPermaLink="false">http://humancapitalmanagementinstitute.com/blog/?p=234</guid>
		<description><![CDATA[Challenges: Rarely a day goes by that I don't hear some mention of "occupancy".  As a whole, we've stepped up our marketing efforts and we're looking for any stone yet unturned.  The networking meetings are bursting at the seams - everyone feels a sense of urgency.  And for good reason.  The economy has presented us with a variety of challenges.  Keep reading here to find out what you can start doing today to differentiate yourself from your competitors.  Do a good job of this and you will create fiercely loyal and devoted residents and families.  

<a href="http://humancapitalmanagementinstitute.com/blog/?p=234" target="_blank">Read rest of article...</a> <font size="1">(Opens in new window)</font>]]></description>
		<wfw:commentRss>http://humancapitalmanagementinstitute.com/blog/?feed=rss2&amp;p=234</wfw:commentRss>
		</item>
		<item>
		<title>&#8220;S.T.E.P. into Success&#8230;Customer Devotion in 4 Steps!&#8221;</title>
		<link>http://humancapitalmanagementinstitute.com/blog/?p=220</link>
		<comments>http://humancapitalmanagementinstitute.com/blog/?p=220#comments</comments>
		<pubDate>Mon, 04 Jan 2010 20:57:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Professional Development]]></category>

		<category><![CDATA[employee engagement]]></category>

		<guid isPermaLink="false">http://humancapitalmanagementinstitute.com/blog/?p=220</guid>
		<description><![CDATA[Devoted Customers are so important because 96% of dissatisfied customers will never tell you the real reason they left. And in the “good ol’ days” they might tell 10 or 12 people why they are unhappy.  Today, that can be thousands, thanks to the internet.  

And the most compelling reason….it costs 10 times MORE to replace a customer than it does to keep them.  

The “STEP” system of Customer Devotion is an acronym for the steps.

1.	S is for Service
2.	T is for Trust
3.	E is for Education
4.	P is for People

Customer Devotion is more than policy and procedure – it takes creating a positive emotion in connection with you – with your product/service.  How do you create a positive emotional connection?  

It comes from people.  People create the emotion.  In order to make your customers “fall in love” with you, you have to create an experience that they want to replicate, that they want others to experience, that they feel sure nobody else can provide.

<a href="http://humancapitalmanagementinstitute.com/blog/?p=220" target="_blank">Read rest of article...</a> <font size="1">(Opens in new window)</font>]]></description>
		<wfw:commentRss>http://humancapitalmanagementinstitute.com/blog/?feed=rss2&amp;p=220</wfw:commentRss>
		</item>
		<item>
		<title>&#8220;Why Don&#8217;t We All Own Our Own Business?&#8221;  Four Common Fears Exposed</title>
		<link>http://humancapitalmanagementinstitute.com/blog/?p=203</link>
		<comments>http://humancapitalmanagementinstitute.com/blog/?p=203#comments</comments>
		<pubDate>Tue, 24 Nov 2009 02:38:44 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Network Marketing]]></category>

		<category><![CDATA[Professional Development]]></category>

		<category><![CDATA[Sales]]></category>

		<category><![CDATA[entrepreneur]]></category>

		<category><![CDATA[fear]]></category>

		<category><![CDATA[money]]></category>

		<category><![CDATA[passive income]]></category>

		<category><![CDATA[residual]]></category>

		<category><![CDATA[risk]]></category>

		<category><![CDATA[sonya sullins]]></category>

		<category><![CDATA[time]]></category>

		<guid isPermaLink="false">http://humancapitalmanagementinstitute.com/blog/?p=203</guid>
		<description><![CDATA[When polled*, 85% of people who were not, nor had ever been, business owners stated they would like to own their own business if "all obstacles were removed".

"If all obstacles were removed, would you like to own your own business?"

Now, personally I think that number could be closer to 100% if you really stopped to think about if whatever is stopping you from starting a business - whatever that is - didn't exist, would you at least give it a go?

Would you prefer to work dollars for hours as an employee or would you rather be an entrepreneur?

<a href="http://humancapitalmanagementinstitute.com/blog/?p=203" target="_blank">Read rest of article...</a> <font size="1">(Opens in new window)</font>]]></description>
		<wfw:commentRss>http://humancapitalmanagementinstitute.com/blog/?feed=rss2&amp;p=203</wfw:commentRss>
		</item>
		<item>
		<title>The Four Quadrant Theory of Organizational Reward and Recognition</title>
		<link>http://humancapitalmanagementinstitute.com/blog/?p=186</link>
		<comments>http://humancapitalmanagementinstitute.com/blog/?p=186#comments</comments>
		<pubDate>Fri, 13 Nov 2009 20:44:34 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Reward and Recognition]]></category>

		<category><![CDATA[Human Resources]]></category>

		<category><![CDATA[LinkedIn]]></category>

		<category><![CDATA[Recognition]]></category>

		<category><![CDATA[reward]]></category>

		<guid isPermaLink="false">http://humancapitalmanagementinstitute.com/blog/?p=186</guid>
		<description><![CDATA[Karin Onimus, PHR posted to the LinkedIn group, LinkedHR: (#1 Human Resources Group) the following:  &#8220;I am looking for ideas on what other companies do as a best practice in this area.  What works, what doesn&#8217;t?  Our company is making some changes to our existing programs and I would love to get some ideas from [...]]]></description>
		<wfw:commentRss>http://humancapitalmanagementinstitute.com/blog/?feed=rss2&amp;p=186</wfw:commentRss>
		</item>
		<item>
		<title>Personal and Professional Transformation:  Part 1 in the Emotional Intelligence Series</title>
		<link>http://humancapitalmanagementinstitute.com/blog/?p=175</link>
		<comments>http://humancapitalmanagementinstitute.com/blog/?p=175#comments</comments>
		<pubDate>Mon, 09 Nov 2009 03:03:41 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Behavioral Change]]></category>

		<category><![CDATA[Personal Development]]></category>

		<category><![CDATA[Professional Development]]></category>

		<category><![CDATA[Emotional Intelligence]]></category>

		<category><![CDATA[Happiness]]></category>

		<category><![CDATA[manage stress]]></category>

		<category><![CDATA[motivate]]></category>

		<category><![CDATA[personal and professional transformation]]></category>

		<category><![CDATA[resolve conflict]]></category>

		<category><![CDATA[sonya sullins]]></category>

		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://humancapitalmanagementinstitute.com/blog/?p=175</guid>
		<description><![CDATA["Emotional Intelligence may be the best predictor of success in life." ~ Time Magazine

You might care about Emotional Intelligence if you would like to be more effective and have more confidence handling...anyone who is pushing your buttons!

Stay tuned for a continuing series on how to increase your level of Emotional Intelligence and overall personal and professional effectiveness!

<a href="http://humancapitalmanagementinstitute.com/blog/?p=175" target="_blank">Read rest of article...</a> <font size="1">(Opens in new window)</font>]]></description>
		<wfw:commentRss>http://humancapitalmanagementinstitute.com/blog/?feed=rss2&amp;p=175</wfw:commentRss>
		</item>
		<item>
		<title>Personal and Professional Transformation in Response to Economy and Job Market Woes</title>
		<link>http://humancapitalmanagementinstitute.com/blog/?p=169</link>
		<comments>http://humancapitalmanagementinstitute.com/blog/?p=169#comments</comments>
		<pubDate>Fri, 09 Oct 2009 20:42:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Behavioral Change]]></category>

		<category><![CDATA[Personal Development]]></category>

		<category><![CDATA[business]]></category>

		<category><![CDATA[careeer]]></category>

		<category><![CDATA[economy]]></category>

		<category><![CDATA[Expand Your Success]]></category>

		<category><![CDATA[experts]]></category>

		<category><![CDATA[financial]]></category>

		<category><![CDATA[goals]]></category>

		<category><![CDATA[Madison]]></category>

		<category><![CDATA[nutrition]]></category>

		<category><![CDATA[physical fitness]]></category>

		<category><![CDATA[relationships]]></category>

		<category><![CDATA[seminar]]></category>

		<category><![CDATA[sonya sullins]]></category>

		<category><![CDATA[transformation]]></category>

		<guid isPermaLink="false">http://humancapitalmanagementinstitute.com/blog/?p=169</guid>
		<description><![CDATA["My goal in participating in Expand Your Success is not only to provide transformative information in a fresh and fun way, but also to be a part of an event that provides the extended support from various experts that one just doesn't get access to every day" says Sullins.

<a href="http://humancapitalmanagementinstitute.com/blog/?p=169" target="_blank">Read rest of article...</a> <font size="1">(Opens in new window)</font>]]></description>
		<wfw:commentRss>http://humancapitalmanagementinstitute.com/blog/?feed=rss2&amp;p=169</wfw:commentRss>
		</item>
		<item>
		<title>Cure Found For The “SILENT KILLER”:  Employee Engagement Is Cure For Tough Economy</title>
		<link>http://humancapitalmanagementinstitute.com/blog/?p=156</link>
		<comments>http://humancapitalmanagementinstitute.com/blog/?p=156#comments</comments>
		<pubDate>Thu, 20 Aug 2009 01:48:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Talent Management Strategy]]></category>

		<category><![CDATA[employee engagement]]></category>

		<category><![CDATA[ALFA]]></category>

		<category><![CDATA[CNBC]]></category>

		<category><![CDATA[Customer Loyalty]]></category>

		<category><![CDATA[Gallup]]></category>

		<category><![CDATA[motivate]]></category>

		<category><![CDATA[performance]]></category>

		<category><![CDATA[productivity]]></category>

		<category><![CDATA[profitability]]></category>

		<category><![CDATA[retention]]></category>

		<category><![CDATA[sonya sullins]]></category>

		<category><![CDATA[success]]></category>

		<category><![CDATA[talent]]></category>

		<guid isPermaLink="false">http://humancapitalmanagementinstitute.com/blog/?p=156</guid>
		<description><![CDATA[Madison, WI – August 12, 2009 – Sonya Sullins, Principal Consultant and owner of Human Capital Management Institute, today announced her engagement to speak at VCPI’s (Virtual Care Provider Inc) 2009 Client Connection &#038; Technology Symposium in Milwaukee, Wisconsin.  This innovative Symposium will incorporate technology solutions and human capital solutions to build an engaged workforce, create fiercely loyal customers and maximize the efficiencies of technology in” Redefining the Culture of Care”.  Sullins will unveil her “S.T.E.P into Success…Status Quo is for Losers” program to top senior living executives, clients of VCPI, from throughout the nation on August 25, 2009.

<a href="http://humancapitalmanagementinstitute.com/blog/?p=156" target="_blank">Read rest of article...</a> <font size="1">(Opens in new window)</font>]]></description>
		<wfw:commentRss>http://humancapitalmanagementinstitute.com/blog/?feed=rss2&amp;p=156</wfw:commentRss>
		</item>
		<item>
		<title>Success Seminar in Madison</title>
		<link>http://humancapitalmanagementinstitute.com/blog/?p=146</link>
		<comments>http://humancapitalmanagementinstitute.com/blog/?p=146#comments</comments>
		<pubDate>Wed, 29 Jul 2009 19:26:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Behavioral Change]]></category>

		<category><![CDATA[business coaching]]></category>

		<category><![CDATA[experts]]></category>

		<category><![CDATA[fashion]]></category>

		<category><![CDATA[finance]]></category>

		<category><![CDATA[fitness]]></category>

		<category><![CDATA[health]]></category>

		<category><![CDATA[madison success seminar]]></category>

		<category><![CDATA[motivational]]></category>

		<category><![CDATA[spirituality]]></category>

		<guid isPermaLink="false">http://humancapitalmanagementinstitute.com/blog/?p=146</guid>
		<description><![CDATA["At one point in life you either have the things you want or the reasons why you don't"     
~Andy Roddick

I have a very exciting announcement to be sharing with you! 

<a href="http://humancapitalmanagementinstitute.com/blog/?p=146" target="_blank">Read rest of article...</a> <font size="1">(Opens in new window)</font>]]></description>
		<wfw:commentRss>http://humancapitalmanagementinstitute.com/blog/?feed=rss2&amp;p=146</wfw:commentRss>
		</item>
		<item>
		<title>The 5 “E’s” of Evading EFCA: Protect your communities, your residents and your employees from the negative consequences of EFCA</title>
		<link>http://humancapitalmanagementinstitute.com/blog/?p=134</link>
		<comments>http://humancapitalmanagementinstitute.com/blog/?p=134#comments</comments>
		<pubDate>Wed, 22 Jul 2009 16:27:13 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[EFCA or Card Check]]></category>

		<category><![CDATA[employee engagement]]></category>

		<category><![CDATA[ALFA]]></category>

		<category><![CDATA[Card Check]]></category>

		<category><![CDATA[Cassidy &amp; Associates]]></category>

		<category><![CDATA[culture]]></category>

		<category><![CDATA[educate]]></category>

		<category><![CDATA[EFCA]]></category>

		<category><![CDATA[Employee Freedom of Choice Act]]></category>

		<category><![CDATA[empower]]></category>

		<category><![CDATA[engage]]></category>

		<category><![CDATA[equity and economics]]></category>

		<category><![CDATA[evaluate]]></category>

		<category><![CDATA[Gallup]]></category>

		<category><![CDATA[Jackson Lewis]]></category>

		<category><![CDATA[Michael Best &amp; Friedrich]]></category>

		<category><![CDATA[Neal Gerber Eisenberg]]></category>

		<category><![CDATA[organized labor]]></category>

		<category><![CDATA[senior living]]></category>

		<category><![CDATA[union]]></category>

		<guid isPermaLink="false">http://humancapitalmanagementinstitute.com/blog/?p=134</guid>
		<description><![CDATA["With the economy, now more than ever, business can't handle the costs this bill would bring."  Jordan Bernstein, senior vice president of Cassidy &#038; Associates, a government relations firm.

According to Micheal Lotito, an attorney for Jackson Lewis, senior living providers currently have a narrow window of opportunity to make their case known to lawmakers and get their own houses in order before any new version of EFCA is introduced.  He states, "Now is the time to make certain of your underlying employer philosophy of an issue-free environment that leads to a union-free environment."

<a href="http://humancapitalmanagementinstitute.com/blog/?p=134" target="_blank">Read rest of article...</a> <font size="1">(Opens in new window)</font>]]></description>
		<wfw:commentRss>http://humancapitalmanagementinstitute.com/blog/?feed=rss2&amp;p=134</wfw:commentRss>
		</item>
		<item>
		<title>Sonya Sullins Introduces Human Capital Management Institute:  Select and Retain Top Talent</title>
		<link>http://humancapitalmanagementinstitute.com/blog/?p=129</link>
		<comments>http://humancapitalmanagementinstitute.com/blog/?p=129#comments</comments>
		<pubDate>Mon, 20 Jul 2009 21:18:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Customer Service]]></category>

		<category><![CDATA[Personal Development]]></category>

		<category><![CDATA[Talent Management Strategy]]></category>

		<category><![CDATA[employee engagement]]></category>

		<category><![CDATA["employee engagement" retention productivity "customer satisfaction" consultant coach "public speaker" "sonya sullins" revenue labor gallup "disengaged employees" toxic morale "personality issues" "cu]]></category>

		<category><![CDATA[complimentary]]></category>

		<guid isPermaLink="false">http://humancapitalmanagementinstitute.com/blog/?p=129</guid>
		<description><![CDATA[The problem is, Human Beings – you, me, and everyone who has a job – have needs that must be met to feel engaged and stay productive at work.  

Everyone KNOWS you have to find and keep top employees to be successful, they just don’t know whether or not they are effective at doing this.  Our solutions are based on scientific research - we not only quantify how good of job you are currently doing, we also can tell you what you need to know - or what you need to do - to do a great job of finding and keeping the best.  

<a href="http://humancapitalmanagementinstitute.com/blog/?p=129" target="_blank">Read rest of article...</a> <font size="1">(Opens in new window)</font>]]></description>
		<wfw:commentRss>http://humancapitalmanagementinstitute.com/blog/?feed=rss2&amp;p=129</wfw:commentRss>
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